Refund policy

We want you to love your order. If something isn't right, here's how returns and refunds work.

Returns

You have 14 days from the day you receive your order to request a return, in line with UK and Irish consumer law. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, get in touch through our Contact page with your order number and the reason for your return, and we'll get back to you with the next steps.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days.

Damaged or faulty items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.

Return shipping

Unless an item is faulty or we made an error, you're responsible for the cost of return shipping.

Non-returnable items

Gift cards cannot be returned.

Questions

If you have any questions about returns or refunds, please get in touch through our Contact page.

This policy is a general guide and does not affect your statutory consumer rights.